1. Log In to the Innixx App
The first step in paying for your DSTV subscription through the Innixx app is to log in. If you don’t already have the Innixx app, you can download it from your device’s app store. Once it’s installed, open the app. You’ll need to enter your login details, which typically include your username or email and password. If you’re a new user, you’ll need to create an account first by providing some basic information and setting a password.
2. Head to the Bills Payment Section
After successfully logging in, you’ll be greeted by the home screen of the Innixx app. Look for the “Bills Payment” option. This section is designed for paying various bills, including utilities and subscriptions like DSTV. Tap on the “Bills Payment” option to proceed.
3. Select the Product You Want to Pay For
In the “Bills Payment” section, you’ll see a list of different products and services you can pay for. Look for the “Select Product” option, which will likely be a dropdown menu or a list. Scroll through the options until you find DSTV. Select DSTV to continue to the next step.
4. Enter the Payment Amount
Once you’ve selected DSTV, the next screen will prompt you to enter the amount you wish to pay. This amount depends on the specific DSTV package you are subscribed to. DSTV offers various packages, each with its pricing. Make sure you know the correct amount for your package and enter it accurately in the space provided.
5. Enter Your Smart Card Number
Your smart card number is a crucial piece of information needed to process your DSTV payment. This number is unique to your DSTV decoder and ensures that your payment is correctly applied to your account. You can usually find your smart card number on the back of your DSTV decoder or on the card itself. Carefully enter this number into the app where prompted. Double-check to ensure that the number is correct to avoid any payment issues.
6. Validate Your Smart Card Number
After entering your smart card number, the app will typically have a button or option to validate this information. This step is important as it ensures that the smart card number you entered matches an active DSTV account. Click on the “Validate” button. The app will then verify the information, and if everything is correct, you will be able to proceed. If there’s an error, recheck the number you entered and try again.
7. Confirm and Complete the Payment
With your smart card number validated, you’re almost done. The app will show a summary of your payment details, including the amount and the smart card number. Review this information carefully to ensure it’s accurate. If everything looks good, proceed to confirm the payment. The app will guide you through the final steps, which may include choosing a payment method (like a debit card, credit card, or mobile money) and entering any necessary payment details. Complete the transaction by following the prompts.
8. Confirmation and Receipt
Once the payment is successfully processed, you’ll receive a confirmation message on the app. This message will usually include a reference number or receipt for your transaction. It’s a good idea to save this information or take a screenshot for your records. You may also receive an email or SMS confirmation, depending on your notification settings.
9. Restart Your DSTV Decoder
After completing the payment, your DSTV subscription should be updated almost immediately. However, sometimes you may need to restart your DSTV decoder to ensure the new subscription is activated. Simply turn off your decoder, wait a few seconds, and turn it back on. Your channels should now be accessible according to your paid subscription.
